I’ll be sharing practical insights from my 10+ years experience in business growth at this masterclass. It is an inimitable customer service training course that will teach you how to attain profitability through creation of a remarkable Customer Experience journey. It will also offer the tools and techniques to ensure you build and maintain mutually beneficial relationships with your customers. As a result, they become loyal advocates for you and your organization..
OUTLINE
-Conflict Resolution Tools For Nagging Customers
•Best Practices In Resolving Complaints Via Emails, Letters, Face-to-face
•Undertaking Investigation Of Complaints And Ensure Timely Resolution
•Multi-tasking In A Fast Paced Working Environment
•How To Design Effective Customer Surveys To Capture Quality Feedback
•Professional Communication Skills
•The Service Excellence Model
•Customer Service = Excellence
•Consistently Exceeding Expectations
Event Address: ZOOM Online
Date: Tuesday March 29th, 2022
Time: 10am
Contact: 08131355340, 09098201113
Fee is N10,000 per participant.
Please pay into the bank details below, and send payment confirmation to info@resourceintermediaries.org to confirm your registration.
GTBank Plc.
Account Number : 0006305746
Account Name : Resource Intermediaries Limited
Here’s the link to register
https://bit.ly/3Kiqebq
