Ethiopian Airlines announced that it has availed its mobile application in the apple store and Google Play for customer to download on their mobile phones and use it to transact with the airline for many of its products and services. Besides empowering the customer to control the travel process, it will simplify, enrich and enhance customers’ experiences across the entire journey.
Group CEO of Ethiopian Airlines, Tewolde GebreMariam, remarked: “As a customer focused airline, we have been investing heavily on a comprehensive digitalization of our organizational operating system and the overall passenger experience across the value chain. The mobile applications for iOS and Android devices will enable us to avail a high degree of personalized experience to our esteemed customers.
Our customers will be able to use their mobile devices to book their flights, do their flight check-in, issue their boarding pass and self-board their flights, check the status of their flight, get actual arrival and departure times of our flights and remain connected and informed throughout their journey in real-time. We will continue to invest in latest technology tools with a view to continuously enhance our customers ‘travel experience and meet their growing expectations.”
For passengers originating from Addis Ababa to Ethiopian international destinations or domestic routes, they will have the option to effect the payment either through mobile payment or internet banking.
Moreover, Ethiopian would like to announce to its valued customers that this service provision will gradually replace the ticketing service that is being rendered in Addis Ababa and domestic ticket offices.